About
Jack Davies – Technical Engineer
Hello! I’m an IT Technical Engineer at Lansafe Ltd, where we deliver tailored, cutting-edge IT solutions to businesses across various industries.
Alongside my role, I’m advancing my expertise by pursuing a Cyber Security program at the Open University. This allows me to stay ahead of emerging cyber threats and strengthen the protection of systems and networks.
With a passion for technology and a commitment to safeguarding your digital landscape, I’m dedicated to keeping your business secure, resilient, and seamlessly connected.
Certifications
Professional CV
Past Experience
Nobody is born a professional at their industry-everyone who wants to be exceptional at something has to work hard at it, both through practical work experience and education. Read below for details on my education and past work experience.
Technical Engineer
2022 - Present
As a Technical Engineer I provide IT, Telecoms, Network, and Security services to SMEs. My role includes handling customer support calls and emails, providing 1st and 2nd line support both onsite and remotely, and managing various projects from start to finish. Additionally, I am responsible for onboarding new IT customers, managing email migrations, and creating comprehensive documentation to ensure smooth operations with the team.
Key Responsibilities:
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Responding to support queries from customers via phone and email.
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Leading customer onboarding and managing projects including AV/RMM installation, backups, email migrations, network setup, server configuration, and documentation.
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Providing 1st/2nd line support onsite and remotely.
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Configuring network devices (Draytek, TP Link, WatchGuard, Sonicwall, Unifi, UISP).
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Supporting and managing Office 365, including AzureAD, Intune, Conditional Access, and migrations.
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Managing Azure and Active Directory, Windows Server configuration, and related services (AAD Connect, DNS, DHCP, RDS, IIS).
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Troubleshooting hardware and software issues.
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Monitoring and maintaining computer systems, networks, and backups using tools like PRTG and MSP360.
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Configuring and supporting VoIP for hosted telephony.
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Liaising with third-party vendors (ISP, Telecoms, Security, Web hosting).
IT Administrator
2021 - 2022
At the Artz Centre, I collaborated with a team to develop a database for over 350 students using Ninox software. I was responsible for creating student profiles, adding contact information, and documenting their achievements across 110+ productions and awards. This role honed my teamwork, coding, and problem-solving skills, and provided valuable experience in an office environment.
Level 3 BTEC - Information Technology
2018 - 2020
Completed BTEC Level 3 IT, excelling in Digital Portfolio, Mobile App Development (Distinction), and Online World. Developed technical skills, including app design and testing, and gained knowledge of internet technologies. Enhanced teamwork, problem-solving, and project management abilities through collaborative tasks.
What I studied:
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Digital Portfolio
● Mobile App Development (Distinction)
● Online World