Intune App Packaging

Deploy Cisco Webex via Intune | Win32 App Packaging

Published 17 March 2026 · 7 min read

Cisco Webex is deployed in many enterprise environments alongside or instead of Microsoft Teams. Webex provides an enterprise MSI through Control Hub that supports silent deployment, pre-configuration of the organisation, and SSO. This guide covers the MSI deployment via Intune including the PRESET_ORG_ID flag that automatically connects users to your organisation.

Contents
  1. Download the enterprise MSI
  2. Wrap with the Content Prep Tool
  3. Add the app in Intune
  4. Install and uninstall commands
  5. Detection rule
  6. Configuring SSO and org pre-configuration
  7. Known gotchas

Download the enterprise MSI

The Webex enterprise MSI is available from Webex Control Hub:

https://admin.webex.com → Downloads

Log in to Control Hub, navigate to Downloads, and download the Webex Desktop App for Windows MSI. The filename will be webexapp.msi.

⚠️
Use Control Hub, not webex.com/downloads
The public download page at webex.com/downloads gives the standard EXE installer. For Intune deployment you need the MSI from Control Hub, which is the enterprise version designed for silent deployment.

Wrap with the Content Prep Tool

IntuneWinAppUtil.exe -c "C:\AppSource\Webex" -s "webexapp.msi" -o "C:\IntunePackages"

Add the app in Intune

Intune Admin Centre → Apps → Windows → + Add → Windows app (Win32)
  1. Upload the .intunewin file
  2. Name: Cisco Webex
  3. Publisher: Cisco Systems, Inc.

Install and uninstall commands

⚙️
Program settings
Pre-configure the org at install time using PRESET_ORG_ID
Install commandReplace your-org-id with your Org ID from Control Hub → Account
msiexec /i "webexapp.msi" /qn /norestart PRESET_ORG_ID=your-org-id
Uninstall command
msiexec /x "webexapp.msi" /qn /norestart
Install behaviour
System
Device restart behaviour
No specific action
💡
Find your Org ID
In Control Hub go to Account → Organisation details. Your Org ID is a UUID that looks like xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Adding it to the install command means users land directly in your org when they first open Webex.

Detection rule

🔍
Registry detection rule
[]
Rule type
Registry
Key path
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Cisco Webex Meetings
Detection method
Key exists

Alternatively, use a file detection rule:

🔍
File detection rule (alternative)
[]
Rule type
File
PathWebex installs to the Cisco Spark folder for legacy compatibility
C:\Program Files\Cisco Spark
File or folder name
Webex.exe
Detection method
File or folder exists
💡
Test your detection rule first
Before deploying to users, install the app manually on a test device and verify the detection rule matches. Run the detection script or check the file path exists before assigning to a group.

Configuring SSO and org pre-configuration

If your organisation uses SSO with Entra ID or another IdP, Webex will automatically redirect users to your identity provider when they sign in — as long as you have SSO configured in Control Hub.

The PRESET_ORG_ID flag in the install command ensures that when a user opens Webex for the first time, it connects to your org rather than showing a generic sign-in screen. Without it, users may see a confusing first-run experience.

If you also want to suppress the desktop shortcut:

msiexec /i "webexapp.msi" /qn /norestart PRESET_ORG_ID=your-org-id DISABLE_DESKTOP_SHORTCUT=1

Known gotchas

Webex installing to per-user AppData on some devices

On devices where a user has previously installed Webex via the consumer EXE, Webex may exist in both AppData (per-user) and Program Files (machine-wide). The MSI install will not remove the per-user version. Deploy a PowerShell pre-script to remove any existing per-user Webex installations before the MSI runs.

Webex auto-updating outside of Intune

Webex has an aggressive built-in updater. If you want to control the version deployed, you can disable auto-updates via the LOCKDOWN=1 MSI property, but this requires you to manage updates manually via supersedence in Intune.

Frequently Asked Questions

Q: How do I deploy Cisco Webex silently via Intune?

Use the enterprise MSI with: msiexec /i "webexapp.msi" /qn /norestart. Download the MSI from admin.webex.com under Downloads. Do not use the standard EXE installer as it prompts for user interaction.

Q: Where do I download the Webex enterprise MSI?

Log in to admin.webex.com, go to Downloads, and download the Webex Desktop App MSI. This is the enterprise installer designed for silent deployment.

Q: How do I pre-configure the Webex organisation in the installer?

Add PRESET_ORG_ID=your-org-id to the install command. Get your Org ID from Control Hub under Account settings. This auto-configures the correct organisation when users first sign in.

Q: How do I detect Cisco Webex in Intune?

Use a file detection rule: check for Webex.exe in C:\Program Files\Cisco Spark or C:\Users\Public\Desktop - but a registry key is more reliable. Check HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall for a Webex entry.

More App Packaging Guides
→ Deploy Zoom via Intune→ Deploy Slack via Intune→ Deploy Microsoft Teams via Intune
Installer typeMSI (enterprise from Control Hub)
Silent installYes - /qn /norestart
Org pre-configurationPRESET_ORG_ID flag
SSO supportYes - via Control Hub IdP config
Reboot requiredNo
// need intune set up properly?
Fixed-price Intune setup for UK businesses

I set up Intune for UK small businesses at a fixed price - app deployment, compliance policies, Conditional Access, and full documentation handed over at the end.

View Packages
#intune #app-packaging #win32